COVA — China's online visa application — runs an automated check before it accepts your photo, and it is stricter than any other portal we build for. It also has a documented habit of rejecting photos that meet the published spec. Both problems have fixes; here they are in order.
Fix it automatically — see the result free See your finished photo free · download it for Was $9.99, now $4.99 · refunded if the government rejects it
Why this happens
The fix
We build the file to the published spec — background replaced, head at 58–69% of the photo's height, exported as 354×472 to 420×560 JPEG · 40–120 KB · pure white background — and show you every measurement free. If the portal still balks after that, you will know it isn't your photo.
Fix it automatically →Pass here, rejected there? Instant refund.
Tap the refund link in your receipt, tell us it was rejected — refunded on the spot. No screenshots, no forms, no waiting.
30 DAYS FROM PURCHASE · NO PROOF UPLOADS · A DRUGSTORE COUNTER CHARGES $15–25 AND GUARANTEES NOTHING
Questions
The most common cause is the file-size window: the spec wants 40–120 KB, and both phone originals and over-compressed exports land outside it. After that come dimensions, format, head size, tilt, and background. And sometimes nothing is wrong — the check has documented false rejections.
Retry first — resubmitting a compliant photo sometimes goes through. If it keeps failing, bring a compliant printed photo to your visa-center appointment; that is the standard fallback when the online check will not accept a compliant file.
Sized 354×472 to 420×560 pixels, as a JPEG, with the file at 40–120 KB. Head at 58–69% of the photo's height, eyes at least 54% up from the bottom of the photo, tilt 20° or less. Background: Plain white.
Open the refund link in your receipt and tell us it was rejected — the money goes back to your card on the spot, no screenshots, no forms. Covers thirty days from purchase.
See your finished photo free. Pay only when it passes.
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